Expectations to particpate
While you are a client of the Halton Trauma Centre, we ask four important things from you and your family:
- Respect the privacy and confidentiality of other clients in the program.
- Keep all family members safe from abuse and abusive behaviour.
- Make attendance at the Halton Trauma Centre a high priority and only miss sessions when absolutely necessary, for example, in medical emergencies.
- Give us as much notice as possible if you can’t attend a session.
Under certain circumstances there are exceptions to the eligibility criteria. The following are four exclusionary criteria for Trauma Assessments, Sexualized Behaviour Assessments, Risk Assessments and Sibling Incest Assessments
- If a client is actively suicidal, engaging in self-injurious behaviour, or is a risk to self or to the community. In such cases, a client should be sent to his or her family physician, psychiatrist, or local hospital for evaluation before service can proceed.
- If a client has made a suicide attempt or has engaged in suicidal thinking in the past three months and there has been a psychiatric evaluation completed with recommendations, but the client and/or family has not followed through. If this occurs, consultation with the Clinical Director should take place before service can proceed.
- If there is a pending custody and access ruling in the courts.
- If the victimized child remains in the home with his or her offender, or in cases of sibling-on-sibling sexual abuse, the perpetrating child/adolescent remains in contact with his/her sibling(s).
How potential disagreements are settled
In the event that a disagreement does occur between yourself and your service provider, there are some steps that you can take:
- You are encouraged to talk to your service provider, and attempt to come to an agreement.
- If an agreement is not reached you may request a meeting with the Clinical Director. Within ten days the Clinical Director will meet with you and your service provider with the hope of coming to an agreement. Although this is the favoured method, you may also request to meet with the Clinical Director in private.
- If progress is still not made, you may meet with the Executive Director. Your complaint will be given to the Executive Director, along with a summary of the steps that you have already taken to solve the issue. This meeting will take place within ten days of your complaint being received.
- If after meeting with the Executive Director a resolution is not reached, you will be encouraged to bring your complaint to the attention of the Provincial Advocates Office.