How potential disagreements are settled

In the event that a disagreement does occur between yourself and your service provider, there are some steps that you can take:

You are encouraged to talk to your service provider, and attempt to come to an agreement.
If an agreement is not reached you may request a meeting with the Clinical Director. Within ten days the Clinical Director will meet with you and your service provider with the hope of coming to an agreement. Although this is the favoured method, you may also request to meet with the Clinical Director in private.
If progress is still not made, you may meet with the Executive Director. Your complaint will be given to the Executive Director, along with a summary of the steps that you have already taken to solve the issue. This meeting will take place within ten days of your complaint being received.
If after meeting with the Executive Director a resolution is not reached, you will be encouraged to bring your complaint to the attention of the Provincial Advocates Office.